RETURN & CHANGE POLICY

How do I return the products I purchased?

Each of the products you orderIf you are not satisfied for any reason, you have 14 days from the date you receive the product for a refund. (fourteen) us during the dayMy Account > Return / Exchange from the section orshop@puffincycle.com You can send your request to the addresstrace.

 

If your return complies with the following conditions, it will be delivered to our contracted cargo company.with a discount  You can send it to us. You can send your return to us with the cargo company of your choice, provided that you cover the shipping costs.

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For your returns, you must send the product in its original packaging with the original invoice. For your return to be accepted, the product must be in its original packaging, unwashed and unused. Returns of products that are found to be deformed or used are not accepted..

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Refunds will be made via the method you paid for within 14 days following the receipt of your products. Although the reflection of your credit and debit card refund depends on bank procedures, it takes 2-5 business days under normal conditions.

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Exchange or refund cannot be made without presenting the invoice. For invoices issued in the name of the company, refunds can be made with the return invoice of the purchasing company.

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Can I Exchange it for a Different Model / Size?

The exchange process can only be made with the same size and model if there is an error / defect on the product. It is not possible to exchange it for a different model or size.

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What are the return conditions?

Products must be returned with their original box and packaging.

Returns of products whose original box/packaging is damaged, used, damaged, missing, damaged as a result of use, or products that cannot be purchased by another customer are not accepted.

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Before returning, you must submit your return request in writing or verbally.shop@puffincycle.comYou must send it to the e-mail address.

The invoice of the product you want to return must be sent to us.
 

You can send the products you want to return with the cargo company we have an agreement with, at a discount and at your expense. Our company,“Buyer Must Pay” does not accept cargo sent as.Any shipments sent this way will not be accepted and we recommend that you follow our return guidelines to avoid high shipping costs.
 

Can I return damaged or defective products?
 

When receiving your products, be sure to check that they are complete and intact. The cargo officer will obtain a signature confirming that you have received your products complete and intact. If your products are missing or damaged, you should not accept these products and file a report with the cargo officer.The exchange of these products will be carried out within 14 (fourteen) days, and you will not be charged an additional shipping or product fee for the exchange.

You can contact us in writing or verbally for a defective or damaged product that was received unnoticed at the time of delivery.

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You may be requested to take photographs showing the damage or defect of the product. As a result of the examination, if it is determined that the defect is not caused by the consumer, the product or part will be replaced. Along with the product to be replaced, the original invoice and the return fields on the invoice are added.It must be filled out without any problem and sent to us.
 

missing or eitherWhat should I do if the wrong product was sent?
 

If there is a missing product or part in your order, you must inform the cargo officer and ask him to take a note of this before receiving the other products or parts and signing for the missing product or part. If the product is not the product you ordered, you should not receive this product and you must state this in writing on the delivery note.

Your return requests for your products and products shop@puffincycle.comYou can send it to.